Malpaca® 30 Day Comfort Guarantee

We’re thrilled that you chose a Malpaca® bedding product!

We’re confident that you’ll be 100% satisfied with your purchase, which is why we offer a 30-day comfort guarantee. If for any reason you’re not fully satisfied with your pillow, you can exchange it for the same size or return it within 30 days of purchase.

To arrange a refund or exchange, simply email us at lisa@malpaca.com or call 618-337-9662 within 30 days and let us know why you’d like to return your item. If the fill level of the pillow doesn’t meet your expectations, just send it back to us, and we’ll adjust the fill to your preference.

We’re committed to providing you with the highest level of comfort and quality. If you have any questions or need assistance, please don’t hesitate to reach out!

Exchanges

We offer a 30-day comfort guarantee. You have 30 days from the ship date to return your goods, if the fill level of the pillow was not what you expected, please email lisa@malpaca.com or call 618-337-9662 and we will adjust the fill.

Customer is responsible for the shipping cost to return the pillow for refilling.

Return Policy/Restocking Policy

We offer a 30-day comfort guarantee. You have 30 days from the ship date to return your goods. Original shipping charges are non-refundable, but shipping is free for returns within the US.

Although Malpaca® covers the return shipping charges, there is a 15% restocking fee on each order returned for the following reasons:

·         Buyer changes their mind about a purchase and returns the item in the original condition in the return window

·         Buyer changes their mind about a purchase and returns the item in the original condition outside the return window

·         Buyer changes their mind about a purchase and returns the item within the return window and we receive the product damaged or materially different than how it was shipped

·         Buyer changes their mind for accidental order, better price available or no longer needed/wanted

Domestic returns shipped back using a pre-paid label may take 2-7 days to reach our headquarters. We ask that you obtain a proof of postage or note your tracking number so that if your shipment goes missing on the way back to us, you’ll have proof you sent it.

After your return has been received, please allow 1 to 3 weeks (5-15 business days) for your return to process. Our team will send a confirmation email with receipt when your refund credit has been submitted.

Malpaca® monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

Mail Returns to:

MidWest Nonwovens of Indiana

4760 Kentucky Ave

Indianapolis, IN 46221